Best Gaming Venue – Regional

This category recognises excellence in Gaming Rooms within a venue. It places significant emphasis on the overall quality of the customer experience, including food, beverages and customer service specifically regarding the gaming facilities area of the hotel. Please note: Finalists will be judged solely on an anonymous site visit between February and July. Judges will base their assessment on a range of areas including, but not exclusive to, the following:

  • Professionalism and outstanding customer service
  • Staff neat, in clean attire and well groomed
  • Staff Gaming knowledge and ability to assist gaming patrons
  • Lounge/seating area available for gaming patrons
  • Bar area in close proximity to gaming areas
  • In-house promotions and communication activities
  • Effective Signage
  • Smoking facilities
  • Measure of popularity
  • Evidence of Responsible Gaming Service
  • Range and quality of food and beverages within venue
  • Décor and design characteristics of venue
  • Condition of furniture, fittings & electrical
  • Popularity of the establishment
  • Comfortable and positive experience for customers
  • Ambience – audio visual, lighting, music
  • Hygiene and cleanliness

Award Categories: 

The entry fee required to nominate into the AHA National Awards for Excellence is $330 per category.

Please be aware that payment for your nomination is due within 14 days of receiving the invoice.

AHA National Award categories include: